UserZoom’s Suite of UX Research & Design Tools
What’s HOT
Iterative User Experience Research in an Agile Design Process
8th May 2012
Held at the Hospital club in Covent Garden, central London, this 4th edition of the UserZoom UX Seminar Series was a resounding success, if the positive feedback of those who attended is anything to go by.
These events are held quarterly and are vital forums for the exchange of ideas during which a wide range of leading professionals come together to discuss the latest developments in UX research.
See what User Experience Experts have to say about this event!
Some of the Brands who attended: BSkyB, eBay, Expedia.com, Goldman Sachs, IG Group, Incisive Media, Investec, John Lewis, Just Giving, Lastminute.com, MORE TH>N, Microsoft, News International, RSA, RS Components,& Unibet. UserZoom UX Seminar Series
UserZoom extends gaming client to two year enterprise contract
6th March 2012
Betfair, the world’s largest betting community, has signed up to a further two year enterprise contract with UserZoom, enabling it to deploy online user experience (UX) research tools across its web, mobile and tablet user base.
With four million customers around the world enacting over seven million transactions a day, Betfair provides an ever evolving portfolio of innovative products including its betting Exchange, casino, exchange games and poker. Mariana Silva Southern, Customer Experience Research Manager at Betfair.com says of UserZoom, “There’s no one else in the market that can give us what we need.” UserZoom provides an innovative range of UX tools & services, which matches Betfair’s needs and future developments, especially for remote customer testing across new platforms. While rich information can be gathered when users are put in front of a prototype and interviewed on a one- to-one basis, this activity can….
What’s New
UserZoom update: Introducing New Features and Enhancements
8th May 2012
Over the past year we have worked very hard to make UserZoom even better! As a result of our customers’ feedback, we’ve added over 50 enhancements to our remote UX research software solution. We are really excited about it!
Enhancements include a new look and feel, improved navigation, performance, search, privacy controls and customisation and much more. As always, we are dedicated to ensure your success with UserZoom.
See the new and enhanced UserZoom Tool Manager in action! New Webinar: UserZoom New Major Release
Wednesday 23rd May 10am GMT 
Check out some of the highlights!
UserZoom to help transform the customer journey for RS Components
24th October 2011
RS Components (RS), the trading brand of Electrocomponents plc, the world’s leading high service distributor of electronics and maintenance products, has selected UserZoom to undertake user experience research on its customers’ purchasing experience.
According to Alan Mears, Customer Experience Manger RS Online, “The web site is now the channel of choice for RS customers worldwide with over 60% of orders now being placed online. “ The RS web site is more than just a sales channel, it’s also used as a primary research tool for millions of engineers who visit the site looking for solutions, and it’s the main channel for customer acquisition across the group.
“We see abandonment through …..”
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