UserZoom leadership is proud to work with an international team of people who share the same passion for CX, UX and usability empowering customers to succeed and driving growth and profitability.

A Team of UserZoomers

UserZoom is one of the most innovative companies for CX and UX research. Our success is based on combining our technical know-how with the talent of every team member committed to helping each customer achieve their goals.

Every UserZoomer adds an expertise to the company's portfolio having backgrounds in user research, usability, IT or business. Being from different countries and speaking different languages enables us to provide the best solution to every client in their native language.

Why are we unique?

Because of our experience.

UserZoom was established in 2001. We thrive for innovation to develop the most advanced solutions in the market and this is achieved from the fun, curiosity and energy that we put into our work.

Our job is our passion. You can tell by the results we deliver.

Leadership Team

UserZoom is head up by its´ founders and an experienced team focused on helping our customers turning their ideas into successful research projects.

  • Alfonso de la Nuez


    Alfonso has over 17 years experience in the Digital Marketing industry and has worked for leading brands such as Dell Computers and Icon Medialab. After 5 years with hands on experience in the Digital Marketing industry, he simultaneously co-founded a UX Consultancy (Xperience Consulting) and a UX SaaS business (UserZoom). Alfonso is passionate about his family, first of all, then about startups and Entrepreneurship, Sales and Marketing Strategy, UX and beautifully designed products, the sport of Basketball and Formula 1.

  • Xavier Mestres

    Head of R&D / CTO

    Xavier is a passionate, dedicated software professional and remote UX testing evangelist. Surrounded by a top and sophisticated team working together to make technology easier to use, Xavier and the team’s aim is to support User Experience and Customer Insights professionals in order to make their day-to-day life easier and to improve users’ online experiences. Xavier’s personal relaxation technique? Making muffins (especially chocolate.)

  • Amanda Schmidt

    SVP, Global Customer Success

    Amanda brings over 20 years of extensive leadership experience contributing to customer and organizational growth, business transformation, and engaging customer experiences that result in mutual success. Most recently from Adobe, she has also enjoyed success at other technology companies including WebEx, Coremetrics, and Marketo. Amanda has a B.A. in Global Business management and when she is not working she enjoys life on the California coast.

  • Andrew Jensen

    VP, Product

    Andrew has more than 17 years of engineering and product management experience and joins UserZoom from IBM TeaLeaf, where he served as Product Director for the Digital and Mobile Commerce Analytics group. He has also led product development at Telelogic, Popkin Software, AMD and General Signal Networks. Andrew is also an esteemed blogger with a computer engineering degree from Drexel University and an MBA from UCLA’s Anderson School of Management.

  • Kuldeep Kelkar

    VP, Professional Services

    Kuldeep has more than 15 years of UX research, design and engineering experience and joins UserZoom from TATA Consultancy Services (TCS), where he was Head of User Experience. Prior to that, he led UX Design and User Research at PayPal for nearly a decade. He also has led UX efforts at KLA-Tencor and Icon Medialab. Kuldeep is a renowned author and speaker, and he brings a BE in Industrial Engineering from Nagpur University and a Masters Degree in Human Computer Interaction from the Industrial Engineering department at Clemson University.

  • Roberto Lino

    VP, Marketing

    Bringing together strategy and execution, Roberto has a wide-range of Marketing experience in consumer, small business, and enterprise SaaS markets. His background as a musician and education in Computer Information Systems were the start of a career at the intersection of where Marketing lives today – Art and Science. Roberto has built, mentored, and managed high-performing marketing organizations at Webex, Cisco, Skype, Microsoft, and most recently at Jive Software as their VP of Marketing.

  • Jamie Mellalieu

    VP, Sales for Europe

    Joining the company in 2013, Jamie Mellalieu is the Vice President of Sales for UserZoom in Europe. Jamie has advised a wide range of companies over the years, from the world’s best-known brands to public sector and SME-level organizations on how to best identify and approach their aims and objectives.  Jamie brings nearly two decades of sales leadership and business development experience and was Head of Business Development at Zen Web Solutions prior to joining UserZoom.

  • Jordi Ibáñez

    VP, Support

    Jordi has a background in Computer Engineering and more than 10 years of experience in a SaaS company. During this time, Jordi has honed his knowledge into a clear understanding of tools, technologies, and best practices of enterprise requirements for a SaaS company in the Technical Support and IT Security areas.

  • Albert Recolons

    VP, Engineering

    Albert wrote the first line of code of the UserZoom software. He now manages the R&D department. The first code he ever wrote was at the age of 9 when he accomplished to move a turtle on a screen in LOGO language. Albert holds a degree in software engineering.

  • Francesc del Castillo

    VP, Engineering

    Francesc has been the Project Manager for UserZoom since 2006. He designed the first UserZoom SaaS database. He demonstrated his ability in mathematics and analysis from an early age. Francesc holds a Bachelor in Mathematics from the University of Barcelona.

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