• UserZoom has given us another string to our bow by providing invaluable qualitative and quantitative insight from remote usability testing.

    Mark Kelly

    Head of Research and Usability at Ryanair Labs bupa

  • Bupa is now a global organisation. With UserZoom we can provide our in-house usability service to our other countries.

    Stephanie Gordon

    Digital Customer
    Experience Manager

    bupa

  • Unmoderated Remote Usability Testing with video: Not a panacea…but pretty close.

    Jeff Sauro

    Principal at Measuring Usability

    jeff sauro

  • Success Story
    Hertfordshire County Council provides a better level of service by designing things in a more user-centric way with the help of UserZoom.

  • Success Story
    Debenhams relies on UserZoom for creating a better, more seamless experience for their customers.

  • Success Story
    How MoneySuperMarket used UserZoom to redesign and transform their customer experience.

  • Success Story
    How Ryanair used UserZoom to gain qualitative and quantitative insight and to perform usability tests to launch their new website.

  • Success Story
    Monster needed to redesign an entire site and needed an objective method to evaluate the strengths and weaknesses of this new user experience.

  • Success Story
    Lab based Usability studies highlighted that “customers found it annoying” to select a payment option every time, therefore a checkout optimisation project was initiated.

  • Success Story
    Given Bupa is a global organisation they needed to compliment the in-house UK based labs with a solution that could be rolled out globally to collect user feedback.

  • Testimonial
    “UserZoom is very much a complement to the work we do in the UX Studio. When we have these two things together that’s really powerful for us, it gives us such flexibility”

  • Testimonial
    “UserZoom is a Swiss Army Knife that solves most problems”

  • Success Story
    Bio-Tech Company utilizes UserZoom to redesign their website to improve Customer Experience in global markets.

  • Testimonial
    “Whenever you asked around in the industry about the best tool available, everyone said UserZoom”

  • Success Story
    Lenovo utilises UserZoom to learn about and improve the end-to-end customer journey from pre-sales to post-sales across multiple devices

  • Success Story
    International e-commerce business allowing payments and money transfers to be made online

  • Success Story
    Global e-commerce company
    offering an online platform for
    merchants to engage in online
    and mobile commerce