How can we help you?

  1. Click the Chrome menu on the browser toolbar.
  2. Click tools
  3. Select Extensions
  4. Click the trash can icon by the UserZoom Survey Tool extension.
  5. A confirmation dialog appears, click Remove.
  1. At the top of the Firefox window, click on the Tools button, and then click Add-ons.
  2. In the Add-ons Manager tab, select the Extensions panel.
  3. Select the UserZoom Survey Tool extension.
  4. Click the Remove button.
  5. Click Restart now if it pops up. Your tabs will be saved and restored after the restart.
  1. Go to Control Panel > Add or Remove Programs.
  2. Select 'UserZoom survey tool for IE' and click Uninstall.

The minimum screen resolution requirement to participate in Online/Remote Usability studies and/or Card Sorting is 800×600. We also allow users to participate in our Mobile UX Research studies using their mobile device (iPhone and Android), so we also support smaller resolutions.

Collected study data is stored on the UserZoom server secured by advanced 128-bit encryption

UserZoom is 100% hosted and does not require software download or server hosting.

Participants using a Mac can participate using Mozilla FireFox (all versions), Chrome and Safari (Surveys and Card Sorting only).

Yes, you can set the completes quota from within the tool. We have a built-in algorithm to limit completes no more than one to three completes over the specified quota and without closing a study while there is activity in the study.

Yes. You can create multiple Profiles which will create an Invite link/Intercept JavaScript code for each profile.

The intercept is a JavaScript layer which is not blocked by pop-up blockers.

UserZoom can generate unique testing URLs per user which will allow participants to participate only once.

This depends on the study version. With the plug-in version or non plug-in with JavaScript tracking code, UserZoom can track participants’ navigation paths as well as where participants have clicked on pages throughout the tasks (heatmaps). With the non plug-in version, navigation paths and participant clicks cannot be captured. However, both versions capture success and error rates, task completion times, and all answers to participant questions.

Yes, as long as the flash elements are built as trackable flash and are tagged to distinguish the events that were clicked on.

UserZoom captures URL changes as well as JavaScript functions. JavaScript functions will need to be tagged.

The heatmap and clickstream is shown as aggregated data from the UZ Analytics. Individual click path data can be reviewed in the raw data export files.

UserZoom does not collect or track any passwords or users’ confidential information.

Yes, UserZoom is capable of running studies on authenticated (https) sites.

Yes, as long as the site can be accessed by the participant who is outside of the firewall. The only limit is how you would decipher the encrypted URLs.

Yes, UserZoom continues to collect clickstreams if user navigates away from the key site/domain. You can use our LogManager to remove irrelevant domains from your clickstreams.

No, page load times are not tracked at this time.

We have a vertical scroll line indicator specified for most screen resolutions. You can tell if the participant scrolled beyond the scroll line if they click on an item. However, if the participant scrolls and does not click, we cannot report it.

There is no limit on maximum number of respondents for a single study. Our servers are capable of handling between 400-500 participants participating simultaneously for each study.

UserZoom can be localized in: English, Spanish, Catalan, French, German, Dutch, Japanese, Swedish, Italian, Russian, Polish, Chinese (Simplified), Chinese (Traditional), Greek and Korean. You may also translate your own text to a language not on our list and insert it into the customized section.

Yes. There is a character limit of 3,000.

Yes, UserZoom is compatible with iFrames. When using iFrames, please preview the study in Preview mode to ensure the iFrame is working properly.

There is no specific limit to how many conditions/logic you can add to a single question.

You can have a maximum of 12 categories and 99 concept items.

While the study is online (launched), you can edit the Profile Quota, Intercept Options (invitation rate, delay, layer positions, layer size), and Cutoff Data & Time.

Yes, you can customize the look and feel of your study to match it with your brand.

Through the LogManager, you can edit the aliases of URLs. To cluster, use the Find and Replace function to rename. For example, a Search page URL is”string”. You can use the Find and Replace function to find and replace this URL with “Search Page” to cluster all search pages.

Depending on the edit, if the edits are only grammatical or textual, then nothing is affected. However, if answers or questions are deleted, participants who answered prior to the edits will also be removed.

UserZoom Analytics can be exported to Microsoft Word, Microsoft PowerPoint and Excel. (Microsoft Excel outputs are SPSS compatible.)

Yes, the Analytics can be accessed at any time during and after the fielding.

Yes, departments can be created and projects created within the department will be private and accessible to that department only.