With UserZoom, UX professionals can run unmoderated, task-based studies with geographically dispersed participants over any web-based interface (website, prototype, mock-up.) Participants take the study simultaneously (asynchronous), in their natural context, using their own PC or device.

Unlike traditional in-lab user testing, remote unmoderated testing does not require a moderator and lab facilities and enables you to:

  • Reduce the cost
  • Save time
  • Recruit with ease
  • Improve the frequency of usability testing

Advantages over traditional in-Lab Testing

  • Low Research Costs

    Save money, which is usually spent on a moderator and a lab. Also save time planning and running a study.
  • Agile Workflow

    Obtain test results fast and integrate your research findings into your agile development process.
  • Large Samples

    Run usability studies with hundreds of users in different countries at the same time.

What research can you perform?

UserZoom is the first choice for companies wanting a robust usability testing solution.

Test Websites to Identify Usability Issues

Evaluate how your website performs and identify areas for improvement. Is it easy to use? Can users find what they need in a timely manner?

Test Wireframes or Prototypes

Run tests on wireframes and prototypes to identify usability issues before new products are launched.

Optimize Conversion Rates

Find out why customers abandon a purchase in your web store.

Conduct UX Benchmarking

Conduct a baseline study and measure how your website performs over time.

Benchmark Against Competition

Identify your strengths and weaknesses in comparison to your competition. You can test any site since no coding is required.

Conduct International Research

Since no moderation is required, you can test with users no matter where they are, as long as they have access to the Internet.

What results do you get?

  • User Facial Expressions, Audio Feedback & Screen Recording
  • Effectiveness Ratios (success, error, abandonment and timeout)
  • Efficiency Ratios (time on task and number of clicks)
  • Clickstreams & Heatmaps
  • User Satisfaction Rates
  • User Comments

Would you like to see the results for yourself?

We respect your data

  • Secure server
  • Automatic data backups
  • Personal and private data is not collected
  • Different account access for each user profile

How does it work?

  • 1 Create a Study

    Build a study. Include tasks and feedback questions. Use logics to manage questions types and answer options.
  • 2 Invite Participants

    Ask users to participate by means of a recruitment panel, Social Media, or an email invitation to your client base.
  • 3 Analyse Results

    Obtain graphics, user data, user videos and session recordings. Combine, filter and export results to various formats.

Why is UserZoom’s software unique?

Our usability testing solution offers the greatest variety of features and filters available:

  • Quant. and Qual. Data

    Collect quantitative and qualitative data in one study.


    Task Validation

    Validate task success by question, time or URL.


    Sample Quality Control

    Exclude speeders and cheaters from your study.

  • Advanced Randomization

    Randomize tasks between users to limit the length of the study.


    17 Languages Supported

    Conduct international research with our localized interface.


    Advanced Logic and Conditions

    Build a highly flexible study skipping users past unnecessary questions.

Spotlight Feature: UserZoom Recorder

UserZoom Recorder allows you to record users’ screen interaction, hear their thoughts and see their facial expressions.

These video and audio capabilities combined with UserZoom’s quantitative UX metrics enable you to tell a complete story about your users’ experience.

Learn more about UserZoom Recorder.

Want to know more? Let's talk.

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