What is UserZoom?
UserZoom is an All-in-One Enterprise software solution for Online User Experience Research. Our ‘Worry-Free’ solution offers a Quantitative and Qualitative research platform to help UX/CX, Product Managers and Marketing professionals test and measure all aspects of their web and mobile properties.
What is Unmoderated Remote User Testing?
With UserZoom, you can run unmoderated, task-based studies with geographically dispersed participants over any web-based interface (website, prototype, mock-up.) Participants take the study simultaneously, in their natural context, using their own device. This enables you to reduce cost, save time, recruit with ease and improve the frequency of usability testing.
- Effectiveness & Efficiency Ratios
- User Facial Expressions, Audio Feedback & Screen Recording
- Clickstreams & Heatmaps
- Information Architecture Data: Dendograms & tree Paths
- Satisfaction Metrics
- User Xomments as Survey Responses & Text Clouds
1. Agile Testing/User-Centered Design
During the early stages of the development of a website UserZoom can provide fast, iterative prototype testing. A site’s information architecture may also be tested with UserZoom’s card sorting and tree testing capabilities.
2. UX Benchmarking & Usability Testing
Once a website is live, a baseline measure of the user experience can be established and used as a benchmark for further longitudinal testing. UserZoom can also be used for competitive testing at this stage to identify industry best practices and pitfalls.
3. Voice of the Customer (VOC) / True Intent
Measure and understand customer’s experience with a website at anytime with UserZoom’s True Intent / Voice of the Customer (VOC) solution by capturing thoughts, attitudes, and behaviors of site visitors. Who is coming to the site? Why are they coming? Are they able to accomplish their intended task?
Overwhelmed with all the UX, Usability and Research solutions out there? Tired of using multiple vendors for one thing? UserZoom empowers your research by offering an all-in-one software platform, easy recruiting and dedicated services in one complete package—so you can focus on the bigger picture.
1. All-in-One Research Software
The most advanced research SaaS for mobile and desktop devices.
Web Remote Usability Testing
Let users test your websites, prototypes or mock-ups quickly and easily to identify usability issues and to optimise conversion rates.
Mobile Remote Usability Testing
Run task-based usability studies on mobile devices. Obtain quantitative and qualitative data from participants using their own smartphone or tablet.
Quickly validate the UX Design of prototypes and test your site’s navigation and Information Architecture to integrate your research findings into Agile development projects.
Web Voice of the Customer
Intercept real visitors on your website, create user profiles, measure customer satisfaction rates and and collect user feedback before and/or after visitors have experienced your site or product.
Mobile Voice of the Customer
Invite real App users to participate in an online survey before and/or after they have experienced your application. Collect their feedback, create user profiles and measure their satisfaction.
Create advanced surveys with logic, conditions and piping and combine them with task-based usability tests in one and the same study.
2. Flexible Recruiting Options
Get the right participants in the shortest amount of time
3. Outstanding Research Services
From defining a study to analyzing the data, we offer whatever it takes for you to be successful
UX Research & Consulting