Optimize Conversion Rates
Not all visitors come to your site with the intention to buy: Find out why a certain page has a high bounce rate or why online customers abandon a purchase, e.g. because of high delivery costs.
Get to Know Your Audience
Find out who your site’s visitors are and what they come to accomplish.
Measure Customer Satisfaction
Are your customers satisfied with your online performance? Identify possible usability issues early on to increase brand loyalty.
Understand Customer Pain Points
By actively listening to your customers you will be able to understand what it is that they need or want and prioritize it.
Collect Customer Feedback at Any Time
Offer customers the opportunity to give feedback in an online survey. It is then less likely they will post bad brand experiences online.