Best Practices for Online User Testing

The Best Of Customer & User Research

The webinar on Best Practices for Online User Testing was led by Jeff Sauro, author of Quantifying the User Experience and a real guru on measuring usability. Jeff demonstrated how to use UserZoom and UserTesting simultaneously for capturing quantitative data and “think-aloud” video. To quote him, “Unmoderated Remote Testing with video is not a Panacea but is pretty close”. Jeff also discussed results from the case study he did on Enterprise and Budget car rental services.  The study, which included 4 tasks and 61 total remote unmoderated users, produced pretty amazing results. To see for yourself, check out the recording and the slides below. Recording Jeff answered a lot of questions that came up during the webinar in a post on his blog. Slides

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