UserZoom, the leading SaaS (Software as a Service) company specialising in online user experience
research & customer insights, today announced that David Holmes has joined the company as Client
Services Director in the UK. In this role, David will be responsible for maintaining and fostering
relationships with UserZoom clients and other major players in this region as well as sharing his
extensive experience within both qualitative and quantitative UX Research and Design.
The Client Services team in the UK will be headed by David and his responsibility is to provide our
clients with best in breed user experience research solutions aligned to their UX strategy. David has
over twelve years of experience within User Experience and User Centred Design, working client side
for big brands such as Littlewoods Shop Direct, Premier Farnell, Aviva, Bupa and Lexis Nexis.
Arthur Moan, Managing Director of UserZoom UK, said, “Our global success to date has been driven
by the outstanding support and understanding our clients’ pain points and challenges conducting
research. David’s arrival is perfectly aligned to our growth in the UK as we continue to win big
brands. Based on his skills and experience he will ensure our clients receive the best advice and
support services from UserZoom and develop their ongoing ROI from our multi faceted platform of
David said, “I am very excited to join UserZoom, as a passionate UX practitioner I understand the
true value and potential that the UserZoom products can bring to other people like myself, not only
in the UX field but also across the entire business.”
Arthur Moan adds, “With David’s knowledge, enthusiasm and passion for the industry, he is a
perfect addition to UserZoom’s team. Our clients will certainly benefit from his expertise and
UserZoom is the leading SaaS (Software as a Service) company specialising in online user experience
research & customer insights. They help businesses optimise User Experience of web-based
products and mobile apps, providing them with a proprietary software solution to self serve and cost
effectively manage and conduct remote unmoderated usability testing, VoC (Voice of Customer)
programs and web development projects. The UserZoom platform of research tools is the most
versatile and comprehensive on-demand solution for User Experience research in the market.
UserZoom works with many of the Forbes Global 2000 brands across all major industries in 15
countries and has increased enterprise accounts 300% in the last year. In fact 45% of Fortune
Magazine’s 50 most admired companies (e.g. Google, Paypal, IBM) use UserZoom’s solution.